Journal · a new note most weeks

What we learn building websites for people with businesses to run.

No growth-hacking listicles. Just what actually moved the needle on the sites we run — the pages that worked, the copy that did not, and the small decisions owners keep asking us about.

42 notes published
Written by the three of us
Read in 4 minutes or less

Lead illustration or photo

LatestAI search · 6 min

What ChatGPT says about your business when nobody is watching

We asked four AI assistants about eleven of our clients. Nine answers were wrong in a way that cost the business money. Here is what the assistants read, and the page we now build to fix it.

Amin · 14 Aug 2026
portrait to come
9 of 24 shown

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Short notes

Things too small for a post, too useful to keep to ourselves. Straight from the week's work.

  • 12 Aug

    A clinic moved its phone number above the fold and calls went up 18% in a fortnight. That was the whole change.

  • 05 Aug

    Nobody reads your “About” page before they trust you. They read it after. Write it for the second visit.

  • 28 Jul

    Three owners this month asked to remove their stock photography. All three sites performed better without it.

  • 19 Jul

    If your pricing page needs a paragraph of explanation before the number, the pricing is the problem.

Who writes here

Three people, no ghostwriters.

Everything here is written by whoever did the work — the same people who reply when you email us. If a post gets something wrong, we say so in the post.

Portrait
to come
Amin
Strategy
Portrait
to come
Sara
Copy
Portrait
to come
Wei
Design

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