Frequently asked
Everything owners usually ask us in the first call. If your question is not here, email us — one of us will reply the same day, weekdays.
Yes. That covers the build, hosting, domain, email routing, monthly improvements, and the AI Discovery Page. No setup fee, no annual contract, no surprise bill.
Paid ad campaigns, photography, video production, complex custom apps, and third-party software fees (e.g. a booking platform subscription). If you need any of those, we tell you upfront.
No. The first month starts when your site goes live, not when we start building it. Your build week is free.
You keep the site. We hand over the files and help you move hosting if you want. No off-boarding fee.
Yes — pay for ten months, get twelve. Email us if you want that.
Monday you send the brief. Tuesday–Thursday we build. Friday you review. Monday next we go live. Some sites take a bit longer if you have more than eight pages or complex forms; we tell you in the first call.
We hold the launch. No pressure. Most owners come back within a week.
Median one business day, weekdays. Bigger changes (a new page, a new section) roll into the monthly page.
No. Every site is designed and written from scratch based on your brief. We do not resell templates.
Neither. We build in hand-rolled HTML and CSS, hosted on a global CDN. No plugins to break, no updates to install, no admin login for you to remember.
You can — the files are yours. But most owners email us instead: it is faster, and it is what you are paying for.
Small shops (under 30 SKUs), yes — we integrate with Shopify, Stripe, or your existing checkout. Larger catalogs are outside our sweet spot; we will tell you honestly.
Yes. We rebuild it from scratch in the new style, redirect every old URL, and take care of DNS and email cutover in the launch week.
A single page written for AI assistants — structured Q&A, marked up with FAQ schema — that becomes the source of truth ChatGPT, Claude, and Perplexity quote when someone asks about your business. Included with every site.
The technical foundations (fast load, clean markup, correct schema, mobile-first) are handled. SEO copy and ongoing ranking work is a separate conversation — we can help or point you to someone who does it full-time.
If you have one, we use it. If you do not, we register one on your behalf — the cost is passed through at whatever the registrar charges.
We set up the routing (MX records, SPF, DKIM) and can connect Google Workspace or Fastmail. The mailbox subscription itself is on you.
On a global CDN with 99.9% uptime, daily backups, and SSL on every site. Included in the $150/mo — you never get a hosting bill.
A named person on our small team — usually Amin, Sara, or Wei — for the whole relationship. No account managers, no ticketing system.
Singapore and Kuala Lumpur. We work with owners across Southeast Asia and occasionally further afield.
Yes. Pikuto is a service run by Papertoaster Pte Ltd, a boutique advisory firm that has spent a decade helping owners across the region grow and exit their businesses.
Still unsure?
One of us reads every email. Median reply: under one business day.